Samsung Storage Warranty and RMA Support in Singapore

For a Samsung consumer SSD or memory-card warranty enquiry, use Samsung Singapore’s Memory & Storage service route. Contact the listed Brand Memory Service Centre before visiting; a mobile-phone service counter is not automatically the correct storage route.

Use the correct route

1. Identify the exact product and capacity, serial number, Singapore purchase proof and fault. For an SSD, retain any existing diagnostic/TBW result if available; do not run destructive tests merely to create one.
2. Open Samsung’s official service-centre details and contact the manufacturer-listed Memory & Storage service centre to confirm eligibility, required packaging, receiving arrangements and whether your exact product is handled.
3. The current Memory & Storage locator lists the service centre at 150 Ubi Avenue 4, #04-01 Ubi Biz-Hub, Singapore 408825 (service centre side). Telephone: +65 6512 9250.
4. The current locator gives Monday to Friday, 9am to 5pm; Saturday, 9am to noon; closed on Sundays and public holidays. Call before travelling and bring the requested purchase proof/packaging.

Warranty period and scope

Use the exact model/capacity’s time and write limit, whichever is reached first. Examples: 870 QVO 1 TB, up to three years or 360 TBW; 870 EVO/990 PRO 1 TB, up to five years or 600 TBW. Portable SSD and memory-card ranges, adapters, use exclusions and overseas/OEM products have separate terms.

Exact model/SKU, serial number, component, purchase date, evidence, channel and region govern the claim. A family example does not confirm an individual entitlement.

Before sending equipment

Back up readable files before handing over a storage device. Replacement does not recover data, and the original may not be returned. Do not format, initialise, erase or disclose encryption passwords/recovery keys merely to open the claim.

Official contact and receiving details

The stated centre is listed by Samsung for portable SSDs, SSDs and memory cards. For another Samsung product, use Samsung’s product-specific service-centre locator rather than assuming the storage centre accepts it.

When ACE can help

If Samsung requires the original seller, the local channel is disputed or the ACE purchase record needs correction, provide ACE with the invoice, model/serial and manufacturer case or rejection reason. This assistance does not replace Samsung’s eligibility assessment.

For an ACE-supplied product requiring seller assistance, check ACE Warranty and Submit Ticket. For a new case, choose ACE Support - General support. Use ACE RMA - Return Merchandise Authorization for Repair (Require Ticket No.) only when directed, quoting the existing ticket. A ticket or warranty result does not approve a return. Confirm contents, destination and timing first.

ACE Peripherals Pte Ltd: 3005 Ubi Avenue 3 #01-88, Singapore 408861. Telephone: +65 6100 7000. Free Support: Monday to Friday, 10am to 5pm SGT (UTC+8), excluding public holidays. Office: Monday to Friday, 9am to 7pm SGT (UTC+8). Premium Support: 24/7 with an active agreement; response within 4–8 business hours. RMA visits are by confirmed ticket instructions, with last check-in at 5pm SGT (UTC+8).

Updated 261106