D-Link Warranty and RMA Support in Singapore

Contact D-Link’s official Singapore RMA/Service Centre for warranty assessment and the receiving instructions. Confirm that the exact product, purchase date and sales channel qualify before visiting or shipping.

Use the correct route

1. Prepare the model, hardware revision, serial number, purchase proof, registration evidence if available, fault/LEDs and checks already attempted. Note the adaptor or PoE source and recent changes.
2. Call +65 6501 4200, select English or Chinese, then press 2 for the Service Centre. For technical assistance, use D-Link’s Singapore technical-support form or LiveChat. Ask for the required assessment/reference and return instructions.
3. The current official Singapore warranty page lists D-Link International Service Center at 2 International Business Park, #05-28 The Strategy, Tower 2, Singapore 609930, Monday to Friday, 9am to 6pm. Confirm the unit, opening arrangements and receiving acceptance before travelling.
4. Follow the case-specific packing list and keep the reference/tracking. ISP bundles, overseas products, component exceptions and seller-return issues require the route confirmed for that purchase.

Warranty period and scope

The Singapore policy is local and product/date specific. Listed consumer ranges generally have three years; listed business ranges purchased from 01-Jan-25 generally have five years. Earlier limited-lifetime/lifecycle rules and batteries, adapters, accessories or ISP terms differ. A seven-day DOA process does not establish automatic exchange without confirmed hardware failure and proof.

Exact model/SKU, serial number, component, purchase date, evidence, channel and region govern the claim. A family example does not confirm an individual entitlement.

Before sending equipment

Save accessible configuration first. Do not factory-reset a gateway/switch merely to demonstrate a fault, dismantle equipment or test it with an incorrect power adaptor. Assessment does not promise same-day replacement, a loan unit or a repair deadline.

Official contact and receiving details

The current Singapore warranty page lists #05-28, The Strategy Tower 2. Use the official contact page for service hours and confirm the receiving address and unit with D-Link before travel. The global rma.dlink.com form is not substituted for Singapore’s confirmed route.

When ACE can help

Use ACE only where D-Link directs an ACE-supplied unit back to its seller, a purchase-record issue needs review or you need help identifying the correct channel. Include D-Link’s case/reference and instructions.

For an ACE-supplied product requiring seller assistance, check ACE Warranty and Submit Ticket. For a new case, choose ACE Support - General support. Use ACE RMA - Return Merchandise Authorization for Repair (Require Ticket No.) only when directed, quoting the existing ticket. A ticket or warranty result does not approve a return. Confirm contents, destination and timing first.

ACE Peripherals Pte Ltd: 3005 Ubi Avenue 3 #01-88, Singapore 408861. Telephone: +65 6100 7000. Free Support: response within 3–5 working days; Monday to Friday, 10am to 5pm SGT (UTC+8), excluding public holidays. Office: Monday to Friday, 9am to 7pm SGT (UTC+8). Premium Support: 24/7 with an active agreement; response within 4–8 business hours. RMA visits are by confirmed ticket instructions, with last check-in at 5pm SGT (UTC+8).

Updated 261106