How do I arrange Insta360 warranty service through ACE and check camera or accessory cover?

Use Insta360’s official mail-in repair service for a genuine eligible product purchased through an official channel or authorised dealer. Seller returns/exchanges are a separate process; contact ACE for an ACE-purchase return/exchange or local entitlement issue.

Use the correct route

1. Use Insta360 technical support if diagnosis is needed. The official support page provides 24/7 chat and the technical email service@insta360.com.
2. Open Repair Service and choose Submit Repair Request, or use the Insta360 app: Me > Help Center > Repair Services. Select Singapore/current region, the correct product and issue, and provide the required purchase and shipping information.
3. Wait for the repair work order and case-specific destination, contents and shipping instructions. Check the assessment/quotation and any applicable plan before approving paid work.
4. Track the work order through the official service-progress route. Keep the repair number and shipping receipt; ask Insta360 which shipping arrangements apply instead of assuming every Singapore shipment is prepaid.

Warranty period and scope

Singapore X4 and X5 listings show 12-month standard warranty protection. ACE’s approved local reference separately records the named main units and components, including Connect at 24 months. Verify the exact sale/SKU, component and region. FlexiCare, Care, extended warranty and subscriptions are separate entitlements, with their own purchase/activation/binding conditions.

Exact model/SKU, serial number, component, purchase date, evidence, channel and region govern the claim. A family example does not confirm an individual entitlement.

Before sending equipment

Back up accessible footage first. Do not format the card, reset the device or attempt unauthorised repairs merely to start a request. For a swollen or damaged battery, stop use and obtain a safe return method before packing or courier booking.

Official contact and receiving details

Use Insta360’s official support page for current contact/service-centre choices. No Singapore walk-in address is inferred from a dealer listing or the global repair form.

When ACE can help

Insta360’s policy distinguishes in-warranty repairs for authorised third-party purchases from seller returns/exchanges. For an ACE purchase needing the seller’s return/exchange process, or a local-record discrepancy, send ACE the proof and manufacturer case. Do not apply a direct-store return window to an ACE purchase.

For an ACE-supplied product requiring seller assistance, check ACE Warranty and Submit Ticket. For a new case, choose ACE Support - General support. Use ACE RMA - Return Merchandise Authorization for Repair (Require Ticket No.) only when directed, quoting the existing ticket. A ticket or warranty result does not approve a return. Confirm contents, destination and timing first.

ACE Peripherals Pte Ltd: 3005 Ubi Avenue 3 #01-88, Singapore 408861. Telephone: +65 6100 7000. Free Support: Monday to Friday, 10am to 5pm SGT (UTC+8), excluding public holidays. Office: Monday to Friday, 9am to 7pm SGT (UTC+8). Premium Support: 24/7 with an active agreement; response within 4–8 business hours. RMA visits are by confirmed ticket instructions, with last check-in at 5pm SGT (UTC+8).

Updated 261106