ASUSTOR Warranty and RMA Support in Singapore

Use ASUSTOR’s official technical support for diagnosis. Its warranty policy requires hardware service and returns through the original purchase channel. For an ACE-supplied unit, arrange the confirmed return through ACE.

Use the correct route

1. Prepare the exact NAS/component model, serial number, proof of purchase, ADM version, LEDs/error, installed disks/upgrades and backup status.
2. Use the official ASUSTOR support portal for a diagnostic case, or the manufacturer’s published technical email techsupport@asustor.com. Keep the case reference and findings.
3. ASUSTOR directs warranty and out-of-warranty service through the original system integrator, dealer, retailer or distributor. If that is ACE, use ACE Warranty Check and open a General support ticket with the vendor findings.
4. If the original channel is unavailable, ask ASUSTOR Technical Support about its international RMA route. Handling, two-way freight, duties, taxes and brokerage fees may apply. Obtain confirmation before shipping.

Warranty period and scope

NAS enclosure warranties are three or five years depending on the model; local/paid extensions need their own evidence. Installed HDDs/SSDs and accessories have separate terms. An enclosure warranty does not establish drive compatibility or data-recovery entitlement.

Exact model/SKU, serial number, component, purchase date, evidence, channel and region govern the claim. A family example does not confirm an individual entitlement.

Before sending equipment

Back up accessible data and configuration. Do not initialise disks, recreate a storage pool, reset ADM or attempt a RAID rebuild merely to test warranty eligibility. Record bay positions and wait for instructions about disks/accessories; do not remove a disk from a running unit.

Official contact and receiving details

The manufacturer support portal is the online diagnosis/escalation route. A Singapore ASUSTOR walk-in address and receiving hours were not established by the reviewed official sources. Use the original channel or the international destination specifically authorised by ASUSTOR.

When ACE can help

For an ACE purchase, the original-channel requirement keeps ACE involved in the hardware return. We can review the sales record and manufacturer diagnosis and confirm the requested NAS/components, reference and return arrangements.

For an ACE-supplied product requiring seller assistance, check ACE Warranty and Submit Ticket. For a new case, choose ACE Support - General support. Use ACE RMA - Return Merchandise Authorization for Repair (Require Ticket No.) only when directed, quoting the existing ticket. A ticket or warranty result does not approve a return. Confirm contents, destination and timing first.

ACE Peripherals Pte Ltd: 3005 Ubi Avenue 3 #01-88, Singapore 408861. Telephone: +65 6100 7000. Free Support: Monday to Friday, 10am to 5pm SGT (UTC+8), excluding public holidays. Office: Monday to Friday, 9am to 7pm SGT (UTC+8). Premium Support: 24/7 with an active agreement; response within 4–8 business hours. RMA visits are by confirmed ticket instructions, with last check-in at 5pm SGT (UTC+8).

Updated 261106