How do I request WD or Western Digital drive warranty service through ACE?

Use Western Digital’s support account and warranty-replacement process for an eligible WD drive. The portal determines the accepted product, region and return instructions. ACE can help with an ACE purchase-record or seller-channel issue.

Use the correct route

1. Read WD’s claim instructions, sign in to or create a Western Digital Support Account, and register the product using its correct serial/product identity and purchase information.
2. In the portal, use Warranty Replacements and Get Started, select the registered in-warranty product and give the reason and return/shipping details. If the result is wrong, ask WD support to review the proof before creating another claim.
3. Use the Standard Replacement option offered for your case. WD sends the replacement after receiving the returned product. Do not assume the advance-replacement service described for the US, Canada and EU is offered in Singapore.
4. Keep the issued RMA and follow its exact return address, packing and shipping instructions. Confirm any drop-off option with WD for this RMA; no generic Singapore collection address is promised here.

Warranty period and scope

The exact model/SKU, region and sales channel govern. APAC examples include WD Red Plus/Purple at three years and Red Pro/Purple Pro at five years. Retail kits, their component drives and OEM/system-supplied products may have different identities and terms. These examples do not establish cover for every HGST, G-Technology or WD-labelled product.

Exact model/SKU, serial number, component, purchase date, evidence, channel and region govern the claim. A family example does not confirm an individual entitlement.

Before sending equipment

Hardware replacement is not data recovery. Back up readable files. If the drive holds the only copy or is becoming inaccessible, stop unnecessary tests and discuss recovery before surrendering it. Do not format, initialise, erase, open an enclosure or remove labels to qualify for RMA.

Official contact and receiving details

Use WD’s Singapore customer-support page for its current chat, call and email choices. A locally listed third-party return address is not substituted for the address issued in your RMA.

When ACE can help

For an ACE-supplied unit, check ACE Warranty and submit the invoice and WD case/result if WD requires seller involvement, the recorded purchase date is disputed or the portal cannot establish the proper entitlement.

For an ACE-supplied product requiring seller assistance, check ACE Warranty and Submit Ticket. For a new case, choose ACE Support - General support. Use ACE RMA - Return Merchandise Authorization for Repair (Require Ticket No.) only when directed, quoting the existing ticket. A ticket or warranty result does not approve a return. Confirm contents, destination and timing first.

ACE Peripherals Pte Ltd: 3005 Ubi Avenue 3 #01-88, Singapore 408861. Telephone: +65 6100 7000. Free Support: Monday to Friday, 10am to 5pm SGT (UTC+8), excluding public holidays. Office: Monday to Friday, 9am to 7pm SGT (UTC+8). Premium Support: 24/7 with an active agreement; response within 4–8 business hours. RMA visits are by confirmed ticket instructions, with last check-in at 5pm SGT (UTC+8).

Updated 261106