Western Digital
WD storage support for a drive not detected, Mac read-only access and large-file copy limits. Find My Cloud and RAID guidance, warranty checks and the WD replacement route.
Frequently Asked Questions
- Can a WD Red SMR drive explain slow NAS writes or a very long RAID rebuild?
- Can WD reset a forgotten My Passport or My Book password without erasing my files?
- How do I request WD or Western Digital drive warranty service through ACE?
- My WD drive is missing or asks to initialise. How do I protect the existing files?
- Time Machine cannot find my WD My Cloud backup disk after an update. What should I check?
- WD: My Cloud RAID Migration or Roaming Guide to A New Enclosure
- What should I check before rebuilding a degraded WD My Book Duo?
- Why can my Mac read my WD drive but not save new files to it?
- Why does a 4 TB WD drive show only about 3.63 TB in Windows?
- Why does my WD drive reject a large file even though it has enough free space?
- Why does my WD external drive keep disconnecting during file transfers?
- Why does my WD Ultrastar SAS hard drive not work in a SATA PC or USB dock?
- Why does WD Drive Utilities say “Attach a supported WD drive” when Windows can see my disk?
- Why has remote access stopped working on my older WD My Cloud OS 3?
- Why will an Ultrastar SATA drive not spin up in my desktop or enclosure?