How do I request Ubiquiti warranty service or an RMA through ACE?

Start a manufacturer warranty request through Ubiquiti’s official RMA portal. For a separate ACE warranty entitlement, or if the portal cannot accept an eligible ACE-supplied unit, contact ACE with the result and purchase record.

Use the correct route

1. Use Ubiquiti’s official support options if the fault still needs diagnosis. Its standard UniFi technical support is available by chat and email, 24/7.
2. Submit the request in the Ubiquiti RMA portal with the model/MAC address, purchase date and proof, fault description and checks already completed. Use the portal’s current account and eligibility prompts.
3. Wait for the RMA number and exact destination, required contents and shipping instructions. For a Singapore shipment, check the freight, customs and duty requirements shown for your case before dispatch.
4. Keep the RMA reference and shipment tracking. Do not send equipment to an office address or service location copied from a search result.

Warranty period and scope

Manufacturer terms differ by purchase channel: Ubiquiti webstore purchases have two years from delivery; authorised reseller/distributor purchases have one year from shipment to that reseller/distributor. This is separate from ACE’s approved 24-month cover for eligible new hardware, with one-to-one exchange subject to stock. Licences, subscriptions, used/refurbished equipment and the exact sales record need separate checking.

Exact model/SKU, serial number, component, purchase date, evidence, channel and region govern the claim. A family example does not confirm an individual entitlement.

Before sending equipment

Save accessible configuration and record the software version first. Do not factory-reset, forget or unadopt a device merely to start an enquiry. Never put account passwords in a case description.

Official contact and receiving details

Ubiquiti publishes online RMA and standard 24/7 chat/email support. A Singapore walk-in RMA address and local receiving hours were not established by the reviewed official sources; use the destination issued for your RMA.

When ACE can help

For ACE-specific cover, a discrepancy with the manufacturer result or a request from Ubiquiti to return through the seller, check your ACE record and submit the proof, portal result and any existing Ubiquiti case. Do not abandon a recorded ACE entitlement solely because the manufacturer portal shows another end date.

For an ACE-supplied product requiring seller assistance, check ACE Warranty and Submit Ticket. For a new case, choose ACE Support - General support. Use ACE RMA - Return Merchandise Authorization for Repair (Require Ticket No.) only when directed, quoting the existing ticket. A ticket or warranty result does not approve a return. Confirm contents, destination and timing first.

ACE Peripherals Pte Ltd: 3005 Ubi Avenue 3 #01-88, Singapore 408861. Telephone: +65 6100 7000. Free Support: Monday to Friday, 10am to 5pm SGT (UTC+8), excluding public holidays. Office: Monday to Friday, 9am to 7pm SGT (UTC+8). Premium Support: 24/7 with an active agreement; response within 4–8 business hours. RMA visits are by confirmed ticket instructions, with last check-in at 5pm SGT (UTC+8).

Updated 261106