Ubiquiti

Ubiquiti

Ubiquiti UniFi support for adoption failed, devices offline and equipment managed by another console. Check PoE, 100 Mbps uplinks and Wi-Fi connectivity, or find the Ubiquiti RMA route.

Frequently Asked Questions

  1. A UniFi Access user exists but their card, PIN or phone cannot unlock the door. What should I check?  
  2. How do I request Ubiquiti warranty service or an RMA through ACE?  
  3. How to Get Technical Assistance for Setting Up Your Ubiquiti Products  
  4. My UniFi Device Bridge stays white or loses its wireless uplink after a power cut. What should I check?  
  5. My UniFi gateway has an Ethernet link but no internet after replacing the ISP router. What should I check?  
  6. My UniFi gateway is stuck on the UI logo. Should I use Recovery Mode?  
  7. My UniFi SFP or DAC uplink stays disconnected. How do I isolate the cause?  
  8. UniFi AP or Switch Not Appearing, Offline or Managed by Another Console  
  9. UniFi Protect records detections but my phone receives no alerts. How do I fix notifications?  
  10. UniFi Protect says storage is at risk or a recording drive is missing. Should I format it?  
  11. UniFi reports radar detected and my 5 GHz WiFi briefly disconnects. How do I check DFS events?  
  12. UniFi reports STP state flapping and the uplink keeps dropping. Is there a network loop?  
  13. UniFi SD-WAN Mesh will not connect two sites using the same subnet. What should I plan?  
  14. UniFi Switch Has No Power, Briefly Flashes or Does Not Power a PoE Device  
  15. UniFi VPN connects on mobile data but cannot reach my NAS from hotel or home Wi-Fi. Why?  
  16. UniFi Wi-Fi connects but shows 169.254 or cannot obtain an IP address. What should I check?  
  17. Why are UniFi Protect recordings missing, shorter than expected, or showing 'Video not found'?  
  18. Why can I open UniFi remotely, but my NAS VPN or port-forwarded service fails behind CGNAT?  
  19. Why can I use my printer or smart device on its own VLAN, but cannot find it from another UniFi network?  
  20. Why does my iPhone appear as a new UniFi device or miss its fixed IP reservation?  
  21. Why does my phone or laptop disconnect when I walk between UniFi access points?  
  22. Why does my UniFi access point show FE or a 100 Mbps uplink, with Wi-Fi stuck around 90 Mbps?  
  23. Why does UniFi Protect live view buffer or show a black screen when the cameras are still recording?  
  24. Why does UniFi report a duplicate IP address or an unexpected DHCP server?  
  25. Why is my Cloud Gateway Fiber internet speed lower than my fibre plan, even when the dashboard speed test looks good?  
  26. Why is my UniFi 6 GHz Wi-Fi network missing from my phone or laptop?  
  27. Why is my UniFi Protect camera clear by day but foggy or washed out at night?  
  28. Why will my older smart-home or IoT device not join Wi-Fi after moving to a UniFi U7 access point?  
Help Topics
ACE Support

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