How do I check TP-Link, Deco, Tapo, Omada or VIGI warranty and request service through ACE?

Contact TP-Link Singapore for the initial fault analysis, then follow its official product-specific service route. Deco, Tapo, Omada, VIGI and ISP-bundled products do not all use the same receiving point.

Use the correct route

1. Prepare the exact model, hardware version, serial number, purchase proof, firmware/app version and fault details. For a kit, identify the specific node, camera, battery, hub or adaptor.
2. Use TP-Link Singapore’s technical support contact page. The Singapore home-user line is +65 6284 0493 and the published email is support.sg@tp-link.com; the contact page lists 24/7 service. Ask support to confirm the correct route for business Omada/VIGI or a bundled product.
3. Open the official Singapore warranty/service page and use the section for the exact product group after diagnosis. The flagship store’s listed service scope excludes Mercusys, VIGI and Omada. Robot vacuum service and ISP/Telco/Aginet products have separate instructions.
4. Confirm the chosen receiving point, acceptance, required accessories and current hours before travel or courier booking. Keep the manufacturer case reference and return instructions.

Warranty period and scope

Current Singapore examples include three years for Archer/Deco and Tapo indoor cameras; two years for Tapo outdoor/battery cameras; and five years for the listed Omada and VIGI groups. Batteries and accessories have separate entries. Original Singapore-authorised purchase, purchase proof and a readable complete serial number matter. A replacement does not restart the term.

Exact model/SKU, serial number, component, purchase date, evidence, channel and region govern the claim. A family example does not confirm an individual entitlement.

Before sending equipment

Back up accessible settings or recordings. Do not format a memory card, reset the device or send the whole kit merely to open a claim. Return only the components requested by the confirmed receiving party.

Official contact and receiving details

TP-Link’s official Singapore pages are the reference for service partner addresses and hours. This guide links the manufacturer’s list instead of directing you to a third-party website or assuming every centre accepts every product.

When ACE can help

If TP-Link directs you to your seller, your ACE purchase record needs clarification, or the service route cannot handle your ACE-supplied product, send ACE the manufacturer case/result and invoice for assistance.

For an ACE-supplied product requiring seller assistance, check ACE Warranty and Submit Ticket. For a new case, choose ACE Support - General support. Use ACE RMA - Return Merchandise Authorization for Repair (Require Ticket No.) only when directed, quoting the existing ticket. A ticket or warranty result does not approve a return. Confirm contents, destination and timing first.

ACE Peripherals Pte Ltd: 3005 Ubi Avenue 3 #01-88, Singapore 408861. Telephone: +65 6100 7000. Free Support: Monday to Friday, 10am to 5pm SGT (UTC+8), excluding public holidays. Office: Monday to Friday, 9am to 7pm SGT (UTC+8). Premium Support: 24/7 with an active agreement; response within 4–8 business hours. RMA visits are by confirmed ticket instructions, with last check-in at 5pm SGT (UTC+8).

Updated 261106