TP-Link

TP-Link

TP-Link support for Archer internet and orange-light problems, 100 Mbps links and range-extender setup. Find Deco red-node and Ethernet backhaul checks, plus Singapore warranty guidance.

Frequently Asked Questions

  1. A third-party camera appears on my VIGI NVR but shows Not certified or no usable video. What should I check?  
  2. How do I check TP-Link, Deco, Tapo, Omada or VIGI warranty and request service through ACE?  
  3. I forgot my VIGI NVR password and the reset email is missing. Can I recover access without a factory reset?  
  4. My Omada SSID works until I assign a VLAN, then clients have no internet. What is missing?  
  5. My standalone Omada EAP turns WiFi off at the wrong time. How do I check its schedule?  
  6. My Tapo camera works in the app but my NAS or NVR rejects its login. Which account should I use?  
  7. My Tapo pan/tilt camera points to the wrong place after tracking. How can I correct it?  
  8. My Tapo stream stops when I use Tapo Care, a microSD card and a NAS together. Is there a connection limit?  
  9. My VIGI NVR detects a new hard drive but does not record. Does the disk need initialising?  
  10. Start Here: Choose the Correct TP-Link Support Route  
  11. Why are my Tapo camera's SD-card recordings missing or full of gaps when live view works?  
  12. Why are port forwarding, DHCP and parental-control options missing from my Deco app?  
  13. Why can a shared Tapo user see live view but not recordings or camera settings?  
  14. Why does my Archer AX73 show Wi-Fi connected but no internet or an orange Internet light?  
  15. Why does my Deco still use Wi-Fi backhaul after I connect an Ethernet cable, or go red when I wire the units?  
  16. Why does my Omada gateway fail adoption after I change its LAN subnet?  
  17. Why does my Omada guest Wi-Fi connect without opening the portal login page?  
  18. Why does my Tapo camera record motion but send no phone notification, or only alert when I open the app?  
  19. Why does the Deco app show a satellite offline when devices still have working internet?  
  20. Why is my Archer AX73 wired connection stuck near 100 Mbps on a faster internet plan?  
  21. Why is my Tapo C200, C210, C220 or C225 offline, or only viewable on home Wi-Fi?  
  22. Why is my TL-WA855RE slow even when my phone shows a strong Wi-Fi signal?  
  23. Why is the time on my TP-Link VIGI camera or NVR recording wrong?  
Help Topics
ACE Support

Please Wait!

Please wait... it will take a second!