Frequently Asked Questions

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559 FAQs matched your search criteria.
  1. A QNAP container runs until I map its data folder, then shows Permission denied. Why?
  2. A Synology Drive file is locked or read-only. Who can unlock it?
  3. A third-party camera appears on my VIGI NVR but shows Not certified or no usable video. What should I check?
  4. A UniFi Access user exists but their card, PIN or phone cannot unlock the door. What should I check?
  5. Ablerex ARES Plus UPS Is Beeping or Showing an Alarm
  6. Ablerex UPS Not Detected by Monitoring Software over USB or RS232
  7. Activating ESET Windows Home Product with License Key (15.x–16.x)
  8. Active Backup for Business recovery media cannot see my SSD or network adapter. What should I do?
  9. Add or remove password protection of ESET security product settings from ESET PROTECT (8.x–10.x)
  10. Addressing "Unprotected Wi-Fi" Notifications in ESET Business Products
  11. AOMEI Backupper reports a VSS or snapshot error. What should I check before retrying?
  12. AOMEI Backupper rescue media cannot see my NVMe SSD or network adapter. How do I add the right driver?
  13. AOMEI Backupper: Choose Backup or Clone and Make Your First System Backup
  14. AOMEI Backupper: Create and Test Rescue Media Before You Need It
  15. AOMEI: Plan a Windows SSD Migration Without Losing the Original
  16. App: How to add cameras to Foscam Viewer on iOS devices by scanning the QR code?
  17. App: How to add cameras to Foscam Viewer on iOS devices in LAN?
  18. App: How to add cameras to Foscam Viewer on iOS devices manually?
  19. App: How to add DVR on D-link CCTV App?
  20. App: How to add the camera on Foscam App in LAN (New)
  21. App: How to delete cameras from Foscam Viewer for Android?
  22. App: How to disable WiFi only option on the Foscam app?
  23. App: How to remove the association of the camera and the Foscam Account?
  24. Application: Application Portal
  25. Application: How to connect to Synology's VPN Server using a Windows PC or Mac?
  26. Application: How to create and manage your to-do list with Note Station?
  27. Application: How to install and use the Google Chrome App for Note Station?
  28. Application: How to install applications with Package Center?
  29. Application: How to join the Synology NAS to the LDAP directory service
  30. Application: How to set up VPN Server in Synology NAS?
  31. Application: How to submit Support Request to QNAP?
  32. Application: How to use Container Station?
  33. Application: What is Synology Cloud Sync Decryption Tool?
  34. ASUSTOR Warranty and RMA Support in Singapore
  35. ASUSTOR works at home but EZ-Connect fails outside. What should I check?
  36. Backup & Restore: How to retrieve backup files with Hyper Backup Explorer (Windows/Mac/Linux)?
  37. Backup & Restore: How to use Cloud Station to sync files between Synology NAS and Windows computers
  38. Backup & Restore: What backup software does my Synology NAS support?
  39. Backup & Restore: What backup tasks are monitored by Hyper Backup Vault?
  40. Backup: Can I backup Sco Unix to NAS?
  41. Backup: Can we backup from one of the internal HDD's to another internal one we have installed?
  42. Backup: Create, manage and revert to snapshots on QNAP Turbo NAS
  43. Backup: How to back up your Synology NAS
  44. Backup: How to Configure Time Machine Back Up - Mac?
  45. Backup: How to use Hybrid Backup Sync to backup/restore/synchronize your files on a QNAP NAS
  46. Backup: What is Amazon S3 ? Does ASUSTOR NAS support S3 backup?
  47. Browser: How do I clear my web browser's cache, cookies, and history?
  48. Browser: How to ensure plugin works with Google Chrome?
  49. Browser: How to troubleshoot plugin compatibility issues in Window 10?
  50. Browser: Why my Chrome browser not able to load Foscam plugin?
  51. Bulk Add and Remove Users from Projects in OpenSpace
  52. Call Center: Foscam International Call Center Contact Information
  53. Can a WD Red SMR drive explain slow NAS writes or a very long RAID rebuild?
  54. Can I add more equipment to my Ablerex UPS without overloading it?
  55. Can I adjust the text spacing in CardDesiree CS?
  56. Can I change the client-side encryption password on an existing HBS 3 backup job?
  57. Can I encode contactless or contact card while applying Ethernet module to my CS-200e?
  58. Can I install a heavy UPS or server in a Tough wall-mounted cabinet?
  59. Can I move all my old QNAP drives into a newer NAS and keep the data?
  60. Can I move the drives from a failed Synology NAS into a replacement model?
  61. Can I name the database with "-"?
  62. Can I use Microsoft Office Word to print to CS200e?
  63. Can I use third-party hard drives in a 2025 Synology DiskStation Plus running DSM 7.3?
  64. Can WD reset a forgotten My Passport or My Book password without erasing my files?
  65. Client Software: How can I get alarm recordings for HD cameras on CMS?
  66. Client Software: How to add Foscam camera on Foscam NVR on Monitor?
  67. Client Software: How to connect camera to CMS in LAN?
  68. Client Software: How to connect camera to CMS in WAN?
  69. Client Software: How to set up the alarm recording on SD card on HD cameras?
  70. Cloud Service: How to back up the data in my Google Drive with Synology?
  71. Cloud Service: How to back up the data on your Synology NAS to the public cloud?
  72. Collecting Logs with ESET Log Collector for Windows
  73. Configuring Ports and Addresses for ESET Products With a Third-Party Firewall
  74. Container Station says a port is already in use. Which port should I change?
  75. D-Link Service Center
  76. D-Link Warranty and RMA Support in Singapore
  77. Deploy or Upgrade ESET Endpoint Products with ESET PROTECT or ESET PROTECT Cloud
  78. Deploying the ESET Management Agent with Group Policy Object (GPO) (Version 8.x–9.x)
  79. Devices lose their IP address after I create a VLAN on a D-Link smart switch. Why?
  80. DIR-895L – How to Setup SingNet VLAN?
  81. DS cam shows recordings but sends no motion notifications. What should I check?
  82. DS file (iOS)
  83. DSM rejects the correct six-digit verification code. Could the time be wrong?
  84. DSM says Test mail failed to send. How do I restore email notifications?
  85. DSM says there is insufficient system capacity for an update, but my volume has free space. Why?
  86. Enabling System Extensions for ESET Products on macOS
  87. ESET LiveGrid is not accessible or Limited Direct Cloud connectivity appears. What should I check?
  88. ESET PROTECT & ESET PROTECT Cloud: All-in-One Installation Guide
  89. ESET PROTECT shows duplicate computers or a cloning question after imaging PCs. What should I do?
  90. ESET reports a UEFI detection. What should I record and how should I respond?
  91. ESET says Protected browser could not be started or shows 0x847695d0. How do I fix it?
  92. Extend Volume is greyed out despite unallocated space. How should I assess it with AOMEI Partition Assistant?
  93. Fail to install driver at Windows 7 32-bit. What should I do?
  94. File Access: How can I remotely backup data or photo from internet cafe PC or my phone?
  95. File Access: How do I use Qsync to synchronize files on my computers and NAS? (For Windows users)
  96. File Access: How to use File Station to manage files on a QNAP NAS?
  97. File Sharing: How can I use File Station to access files on my Mac computer?
  98. File Sharing: How to create a Shared Folder?
  99. File Sharing: How to map network drives from your Synology NAS Using Synology Assistant?
  100. File Sharing: Why my File Station’s “Show files and folders of my PC” does not work?
  101. FosBaby: How to change your lullaby to a recognized format?
  102. FosBaby: How to customized the lullaby in FosBaby?
  103. FOSCAM's New Action: Six Product Series Introduction
  104. General: Accessing your QNAP NAS with myQNAPcloud Service
  105. General: Can I create a high-availability cluster with two different Synology NAS servers?
  106. General: Check whether my Camera support RTSP / ONVIF?
  107. General: Chrome 45 launches without NPAPI plugin support
  108. General: Does TS-x51/x53's HDMI output support HDMI 1.4 for 4K TV?
  109. General: How do I find the suitable Synology NAS to run MailPlus?
  110. General: How to add Foscam camera in LAN on Foscam NVR on web browser?
  111. General: How to allow plugin run on my Firefox 52 for my Foscam camera or NVR?
  112. General: How to change Asustor NAS admin & user password?
  113. General: How to change Synology NAS admin & user password?
  114. General: How to choose the right HDD for my Synology NAS?
  115. General: How to create a high-availability configuration with Synology NAS?
  116. General: How to disable the voice prompt?
  117. General: How to fix if my Windows cannot access NAS shared folder?
  118. General: How to fix if my Windows cannot access shared folder?
  119. General: How to install plugin for Mozilla Firefox?
  120. General: How to login to DSM with root permission via SSH/Telnet?
  121. General: How to migrate emails from other mail servers to Synology MailPlus Server?
  122. General: How to migrate Evernote notebooks to Note Station?
  123. General: How to migrate Synology Mail Server to MailPlus Server?
  124. General: How to perform a hard reset on the camera?
  125. General: How to retrieve QNAP Diagnostic Log?
  126. General: How to retrieve QNAP System Log?
  127. General: How to set up mobile viewing via Foscam Viewer?
  128. General: NAS User Manual
  129. General: NAS uses ext4 file system, can I connect an external drive with different file system?
  130. General: Not able to access to QNAP Turbo NAS
  131. General: QNAP NAS Installation
  132. General: QNAP SSD Cache White Paper
  133. General: Rack Kit Installation Guide for 1U NAS Servers
  134. General: Unable to map network drive - System Error 67
  135. General: What can I do if the STATUS LED keeps flashing in orange?
  136. General: What can I do to fix slow SMB file transfers on OS X 10.11.5?
  137. General: What if I forgot user name and password of my camera, what I can do next?
  138. General: What is Synology DDNS Service?
  139. General: What is the RESET button on the Synology product for?
  140. General: What is the width of my RackStation server?
  141. General: What kind of CPU does my Synology NAS have?
  142. General: What network ports are used by Synology services?
  143. General: What stops my Synology NAS from entering System Hibernation?
  144. General: What type of fan speed modes are available on my Synology NAS?
  145. General: What UPS (Uninterruptible Power Supply) devices do Synology product support?
  146. General: What USB3.0 external storage devices are supported by Synology NAS?
  147. General: What’s the normal status of camera when power on?
  148. General: Which outdoor model has the SD card slot?
  149. General: Which Synology NAS models support WOL (Wake on LAN)?
  150. General: Why are Skype and MSN push notifications no longer supported in DSM?
  151. General: Why are the LED indicators on the LAN ports of my Synology NAS not working?
  152. General: Why can't I use HTTP to configure browser push notifications?
  153. General: Why can't I use Hyper-V over SMB3 to perform Windows Backup on my Synology NAS?
  154. General: Why does my Synology NAS have a single volume size limitation of 16TB?
  155. General: Why does Security Advisor inform me of modified system files?
  156. General: Why my IP Camera Tool cannot find the camera’s IP?
  157. Granting Full Disk Access to Your ESET Product on macOS (6.11)
  158. HBS 3 connects to the remote QNAP but an RTRR backup never finishes. What should I check?
  159. HD: How can I get schedule recordings on HD cameras?
  160. HD: How can I get the alarm emails on HD cameras?
  161. HD: How can I get the alarm recordings on HD cameras?
  162. HD: How can I upload alarm images onto my FTP server?
  163. HD: How can I upload scheduled images onto my FTP server?
  164. HD: How to add camera’s IP address to Compatibility View Settings?
  165. HD: How to allow Foscam plug-in to run on Chrome?
  166. HD: How to allow the plugin work in Safari for Mac?
  167. HD: How to assign a static IP Address for HD camera?
  168. HD: How to assign a static IP for your camera on Mac?
  169. HD: How to change the local record path on Mac OS X?
  170. HD: How to connect camera to WiFi by using WPS?
  171. HD: How to connect my HD camera to WiFi?
  172. HD: How to load the activeX in Windows7 Computer?
  173. HD: How to make FTP work when FTP server connection failed pop up?
  174. HD: How to monitor multi-devices in WAN for HD cameras?
  175. HD: How to playback the recordings in SD card?
  176. HD: How to set a privacy zone for HD cameras?
  177. HD: How to set the IR LED schedule?
  178. HD: How to setup Gmail for mail alert on HD cameras?
  179. HD: How to setup remote access settings?
  180. HD: How to setup the IO Alarm settings?
  181. HD: How to setup your firewall on HD cameras?
  182. HD: How to upload the alarm images to SD card?
  183. HD: Temporary solution for plugin can't work on Chrome?
  184. HD: Why can’t I install the IP Camera tool in Mac?
  185. HiTi CS-200e error 0300: Ribbon Search Failed checks
  186. HiTi CS-200e or CS-220e says Card Out when the hopper contains cards. Why?
  187. HiTi P525L reports Paper Out 02 even with paper fitted. How do I check the roll?
  188. HiTi P525L shows Ribbon Mismatch 03 or Security Check Fail with new media. What should I do?
  189. HiTi Printer Warranty and RMA Support in Singapore
  190. Hotline Support for NAS and Surveillance HDD Products
  191. How can I disable the cleaning reminder for P510PL, P510PS, P510Si, P518A, P518S, P510K, P720L or P728L?
  192. How can I find my D-Link smart switch's management IP without factory-resetting it?
  193. How can I print only part of items in the database in CardDesiree CS?
  194. How can I recover a file overwritten or changed through ASUSTOR EZ Sync?
  195. How can I reduce echo on a desk phone connected to Jabra Engage 75?
  196. How come the edge of number is cut and flat, print out from CS200e?
  197. How come white band shows on the edge, print out from CS200e?
  198. How do I access a Synology NAS remotely without exposing unnecessary services?
  199. How do I arrange Insta360 warranty service through ACE and check camera or accessory cover?
  200. How do I arrange Synology warranty service through ACE and prepare a vendor case?
  201. How do I check TP-Link, Deco, Tapo, Omada or VIGI warranty and request service through ACE?
  202. How do I check whether my equipment will fit in a 6U or 18U Tough cabinet?
  203. How do I enable Synology NFS access and fix a mount or permission failure?
  204. How do I find a USB device's VID and PID before checking Synology compatibility?
  205. How do I fix a Synology Drive SSL certificate warning without losing my sync tasks?
  206. How do I install the driver manually in Windows 8?
  207. How do I reconnect HBS 3 to an existing backup after replacing or resetting a QNAP NAS?
  208. How do I reconnect Hyper Backup to an existing .hbk backup without starting a new archive?
  209. How do I reduce flickering lights or dark bands in Insta360 X5 indoor video?
  210. How do I regain local NAS access when QuFirewall blocks my computer?
  211. How do I request Ubiquiti warranty service or an RMA through ACE?
  212. How do I request WD or Western Digital drive warranty service through ACE?
  213. How do I set printer default (for instance, CS-310 driver)?
  214. How do I set Synology shared-folder permissions and resolve an unexpected Access Denied?
  215. How do I set up a supported QNAP QVPN server and verify remote access?
  216. How do I set up Qsync on a Mac and verify the correct folders are synchronising?
  217. How do I share a Foscam camera with family without giving them my account password?
  218. How do I troubleshoot Active Backup for Business error 0x80042301 on a Windows computer?
  219. How should I clear Paper Jam 03 on a HiTi P525L without damaging the printer?
  220. How to Access ESET PROTECT Consoles (Versions 8.x – 10.x)
  221. How to create a template and import it into P510K
  222. How to create and upload template to P510S
  223. How to Create Database in Microsoft Excel 2003/ 2007/ 2010/ 2013 for CS200/ CS220/ CS310/ CS320
  224. How to disable digital signature enforcement on Windows 7 and 8 drivers
  225. How to do clean and maintain your Card Printer?
  226. How to do Correction of Ribbon Sensor for Card Printer
  227. How to Download Maintenance Info for HiTi Card Printer & Photo Printer?
  228. How to Enhance the Security of Your Synology NAS
  229. How to Fix "Modules Update Failed" Error Messages
  230. How to Get Technical Assistance for Setting Up Your Ubiquiti Products
  231. How to Refresh Your ESET Windows Home Product (15.x–16.x)
  232. How to Remove Your ESET Product Manually Using the ESET Removal Tool
  233. How to Reset Your ESET PROTECT Web Console Password (Versions 8.x – 10.x)
  234. How to submit a Synology support request from DSM
  235. How to update PC Driver & Printer Firmware for Card Printer & Photo Printer
  236. How to use CardDesiree CS for batch print?
  237. How to Whitelist a Safe Website in ESET Endpoint Products (9.x–10.x)
  238. How to Whitelist a Trusted Website in ESET Windows Home Products (Versions 15.x–16.x)
  239. Hyper Backup cannot connect to its destination even though the remote NAS opens in a browser. What should I check?
  240. Hyper Backup reports insufficient destination quota even though the remote NAS has free space. What should I check?
  241. I can sign in to the Foscam app, but the camera says the username or password is wrong. Why?
  242. I forgot my VIGI NVR password and the reset email is missing. Can I recover access without a factory reset?
  243. Insta360 Link 4K: What should I check when the webcam is not detected or shows no picture?
  244. Insta360 Link will not recognise my whiteboard. Am I using the correct Whiteboard mode?
  245. Insta360 Studio crashes or stalls during export. What should I test first?
  246. Insta360 Studio: Why does my YouTube upload play as a flat video instead of interactive 360?
  247. Insta360 X Series: Connect to the App or Troubleshoot Wi-Fi
  248. Insta360 X Series: Storage, Recording Stops and Heat Warnings
  249. Insta360 X5: How do I recover from a failed or repeated firmware update?
  250. Insta360 X5: What should I check when the camera will not charge or turn on?
  251. Insta360 X5: Why are there visible stitching lines after fitting lens guards or replacing a lens?
  252. Insta360 X5: Why does night footage look shaky, smeared or blurred while moving?
  253. Insta360 X5: Why is an external microphone silent, distorted or recording the wrong audio source?
  254. Insta360 X5: Why is the horizon tilted or drifting after export?
  255. Insta360: Transfer Original Files and Export with Studio
  256. Installation: How do I install an SSD into my Synology NAS for the best SSD cache performance?
  257. I’m annoyed with the HiTi Registration Wizard, how to I turn it off?
  258. Jabra Headset Has No Sound or Microphone in Windows and Meeting Apps
  259. Jabra Link 380 Will Not Pair with the Headset
  260. Login Failed: Connection has failed with state 'Not connected'" error in the ESET PROTECT Web Console (versions 8.x–10.x)
  261. Management: How to use push service?
  262. Managing 360 Video Captures on OpenSpace via 5G Network Using a Mobile Device
  263. Migrating Managed Computers Between ESET PROTECT Servers (8.x – 10.x)
  264. MJ: How to add several cameras in WAN?
  265. MJ: How to install Foscam Camera for Non-SD card model?
  266. MJ: How to make your camera more secure?
  267. MJ: How to monitor multi-device in WAN?
  268. MJ: How to set a static IP address for FI86xx series and FI9820W?
  269. MJ: How to set a static IP address For MJPG camera?
  270. Multimedia Management couldn't add in new folder path as "Media Folder"
  271. Multimedia: Can my Synology NAS transcode 4K videos for my device?
  272. Multimedia: Can my Synology NAS transcode videos for my device?
  273. Multimedia: How do I install Twonky in Ubuntu using Linux Station?
  274. Multimedia: How to embed Photo Station to WordPress, Joomla, Drupal, and other websites?
  275. Multimedia: How to install Ubuntu on Linux Station and launch software in Ubuntu Software Center?
  276. Multimedia: How to manage videos with Video Station?
  277. Multimedia: How to transcode videos to formats suitable for other devices?
  278. Multimedia: What kind of Media supported by XBMC?
  279. Multimedia: Which video formats support hardware acceleration?
  280. Multimedia: Why does it say ''VLC media player is not installed'' when I play the video in Google Chrome?
  281. My Ablerex UPS powers equipment normally but everything stops during a power cut. Why?
  282. My Ablerex UPS shows Bypass. Does my equipment still have battery backup?
  283. My Antigravity A1 Vision Goggles have no drone view. How do I check the connection?
  284. My ASUSTOR RAID volume is degraded. Can I replace the failed drive and rebuild?
  285. My camera stops recording or says the SanDisk card is too slow. Which checks matter?
  286. My D-Link PoE switch powers some devices but not one camera or access point. What should I check?
  287. My Eaton 5E Gen2 is plugged in but has no output. How do I check start-up?
  288. My encrypted QNAP volume is locked after a restart. Will resetting the admin password unlock it?
  289. My Foscam camera cannot recognise or format its microSD card. How can I check it?
  290. My Foscam camera looks clear by day but white or foggy at night. What should I check?
  291. My Foscam camera shows the wrong time and recordings are hard to find. What should I check?
  292. My HEVC videos upload to Synology Photos but will not play in the browser. How do I fix this?
  293. My HiTi P525L is Ready but Windows says Offline or keeps jobs in the queue. What should I check?
  294. My HiTi P525L photos look pink, dark or different from the screen. How do I check colour settings?
  295. My Jabra Engage 65 or 75 has short battery life or will not charge in its base. What should I check?
  296. My Jabra Engage 65 or 75 says out of range beside its base. What should I check?
  297. My Mercusys switch has link lights, but connected computers have no internet. Why?
  298. My new Antigravity A1 battery will not power the drone. Is it faulty?
  299. My Omada SSID works until I assign a VLAN, then clients have no internet. What is missing?
  300. My printer or NAS stopped working after an ESET firewall change. How do I allow only the correct device?
  301. My QNAP volume is Read/Delete even though it shows free space. What should I check?
  302. My QNAP works on the LAN but cannot reach the internet or cloud backup. Is the default gateway wrong?
  303. My Ricoh fi scanner appears in Windows but is missing from PaperStream. What should I check?
  304. My Ricoh fi scanner disconnects on USB 3.0. Is there a supported USB 2.0 workaround?
  305. My Ricoh fi scanner keeps jamming or feeding two sheets. What can I check?
  306. My Seagate external hard drive is beeping and not detected. What should I do?
  307. My standalone Omada EAP turns WiFi off at the wrong time. How do I check its schedule?
  308. My Surface has a black screen and will not turn on. What can I safely try?
  309. My Surface Pen is paired by Bluetooth but will not write. Why?
  310. My Surface Pro keyboard or Type Cover has stopped responding. What should I check?
  311. My Synology NAS will not power on. How can I check the power supply safely?
  312. My Tapo camera works in the app but my NAS or NVR rejects its login. Which account should I use?
  313. My Tapo pan/tilt camera points to the wrong place after tracking. How can I correct it?
  314. My Tapo stream stops when I use Tapo Care, a microSD card and a NAS together. Is there a connection limit?
  315. My Tough cabinet's cage nuts or rack screws do not line up. What should I check?
  316. My UniFi Device Bridge stays white or loses its wireless uplink after a power cut. What should I check?
  317. My UniFi gateway has an Ethernet link but no internet after replacing the ISP router. What should I check?
  318. My UniFi gateway is stuck on the UI logo. Should I use Recovery Mode?
  319. My UniFi SFP or DAC uplink stays disconnected. How do I isolate the cause?
  320. My VIGI NVR detects a new hard drive but does not record. Does the disk need initialising?
  321. My WD drive is missing or asks to initialise. How do I protect the existing files?
  322. My Zebra ZC300 prints only black or detects a colour ribbon as monochrome. What should I check?
  323. My Zebra ZC300 will not feed cards or reports a card jam. What should I check?
  324. Network & Security: How to use myQNAPcloud (QID) to remotely manage a NAS?
  325. Network: Does my NAS support QNAP Network & Virtual Switch?
  326. Network: How to configure to static IP address?
  327. Network: How to register Synology DNS server IP with Singtel Aztech Router?
  328. Network: LAN/Internet
  329. Network: Synology Set up OpenVPN on Mac
  330. NVR: How do I choose the right PC for Surveillance Station Live View?
  331. NVR: How do I install Surveillance Station plugin on Internet Explorer to enable Surveillance Station Live View?
  332. NVR: How to add camera to Synology Surveillance Station?
  333. NVR: How to customize the transport protocol for my IP camera?
  334. NVR: How to export IP camera configuration on Synology Surveillance Station?
  335. NVR: How to make an attempt to install an unsupported IP camera in Surveillance Station?
  336. NVR: How to operate the fisheye dewarping feature in Surveillance Station?
  337. NVR: Which Surveillance Station features are currently not available on NVR216 Local Display, VS360HD, and Surveillance Station Client?
  338. NVR: Why is Surveillance Station plugin deactivated after the installation? (NPAPI issue for Google Chrome version 44 and older)
  339. ONVIF Conformance Checkup
  340. OpenSpace 3D Scan: Comprehensive Guide
  341. PaperStream is deleting pages that are not blank. How do I stop missing scan pages?
  342. Pringo Basic Edit Function
  343. Pringo Card Function: How to make Business Card?
  344. Pringo Card Function: How to make Business Card? (ADVANCE)
  345. Pringo Card Function: How to make Greeting Card?
  346. Pringo Card Function: How to make Greeting Card? (ADVANCE)
  347. Qfinder Pro cannot find my QNAP NAS. How do I discover or add it safely?
  348. QNAP App Center reports an invalid or expired digital signature. Should I allow the installation?
  349. QNAP NAS password: change a user password or recover admin access
  350. QNAP reports RAID Group Not Active. Should I replace a disk or initialise the NAS?
  351. QNAP: How Do You Set Up a Secure Volume with Encryption?
  352. QuMagie shows my photos but no new People matches. How do I check face recognition?
  353. QuTS hero disabled an app to free system memory. Does this mean the RAM has failed?
  354. Reset a Synology NAS: Mode 1 login recovery vs Mode 2 DSM reinstall
  355. Resolving Synology NAS Resource Monitor Issues
  356. Routine Maintenance for HiTi P720L
  357. Samsung Magician says my SSD is unsupported or offers few features. Does that mean the drive is faulty?
  358. Samsung Storage Warranty and RMA Support in Singapore
  359. SanDisk Memory Card Not Detected by a Computer or Camera
  360. SanDisk SD or microSD Card Is Locked, Read-Only or Write-Protected
  361. Seagate Warranty and RMA Support in Singapore
  362. SeaTools reports FAIL on my Seagate drive. What test results should I save?
  363. Security: How to enhance account security using 2-step verification?
  364. Set Up HTTPS/SSL Connection for ESET PROTECT (8.x–10.x)
  365. Shokz OpenRun Is Connected but Has No Sound or Audio on One Side
  366. Shokz OpenRun Will Not Pair with a Phone or Computer
  367. Singapore ISP DNS servers: Singtel, StarHub, M1 and ViewQwest
  368. SRM: Can Synology Router RT1900ac works with Singtel Mio TV?
  369. SRM: How come the "Oops! Website blocked!" page does not pop up even when a website has been blocked by my custom Web-filter?
  370. SSD Limited Warranty Condition (Period and TBW)
  371. Start Here: Choose the Correct TP-Link Support Route
  372. Start Here: Eaton UPS, PDU and Power-Management Support
  373. Start Here: Edifier Speaker and Headphone Support
  374. Start Here: Evolis Card Printer Drivers and Support
  375. Start Here: Omada Model, Controller and Support Information
  376. Start Here: Ricoh Scanner Drivers and Support Information
  377. Start Here: VIGI Camera, NVR and App Support
  378. Storage: Choose a RAID Type
  379. Storage: Does the eSATA port of Synology products support eSATA disk enclosures with port multipliers?
  380. Storage: How can I recover data from my DiskStation using a PC?
  381. Storage: How do I enable file self-healing on DSM?
  382. Storage: How to create a Volume?
  383. Storage: How to create and use the iSCSI target service on a QNAP Turbo NAS?
  384. Storage: How to increase QNAP Storage Raid rebuild speed?
  385. Storage: How to increase Synology Storage Raid rebuild speed?
  386. Storage: How to re-build multiple volumes to use snapshots after upgrading to QTS 4.2.0?
  387. Storage: How to repair a Volume or Disk Group?
  388. Storage: QNAP Storage Performance Best Practice
  389. Storage: RAID Scrubbing*
  390. Storage: SSD Cache*
  391. Storage: What size of HDD or portable disk that my Foscam NVR can support?
  392. Storage: What size of microSD/SD card that my Foscam Camera can support?
  393. Storage: Which file system should I use to create a volume?
  394. Storage: Which models can support SSD caching and how much memory is needed?
  395. Storage: Which models have limited support to Synology Hybrid RAID (SHR)?
  396. Storage: Which Synology DiskStation/RackStation can I use with Synology Expansion Units?
  397. Surveillance Center: How many camera licenses / free channels do my NAS have?
  398. Surveillance Station 5.0: How many camera licenses / free channels do my NAS have?
  399. Surveillance Station 5.0: How to add your camera which is not listed in the selection?
  400. Swapping Hard Drive Bay Placement in QNAP NAS
  401. Swapping Hard Drive Bay Placement in Synology NAS
  402. Synology Drive file versions use far more space than my documents. How do I reduce them safely?
  403. Synology FTP, FTPS and SFTP setup and connection checks
  404. Synology MailPlus Server setup: DNS, mailboxes and delivery checks
  405. Synology SHR vs RAID: fault tolerance, mixed drives and expansion
  406. Synology SMB3 Multichannel is enabled but file copies still use one network link. What should I check?
  407. Taking a Capture: 360 Video
  408. The A1 goggles connect, but my Antigravity Grip Controller does not. What should I check?
  409. The compatibility of Windows system for printing sharing.
  410. Time Machine cannot find my WD My Cloud backup disk after an update. What should I check?
  411. Time Machine says the QNAP backup is already in use. Should I delete the sparsebundle?
  412. Transferring ESET Product to a New Computer or Device (15.x–16.x)
  413. Understanding Anti-Phishing in ESET Products (15.x–16.x)
  414. Understanding OpenSpace User Permissions
  415. UniFi AP or Switch Not Appearing, Offline or Managed by Another Console
  416. UniFi Protect records detections but my phone receives no alerts. How do I fix notifications?
  417. UniFi Protect says storage is at risk or a recording drive is missing. Should I format it?
  418. UniFi reports radar detected and my 5 GHz WiFi briefly disconnects. How do I check DFS events?
  419. UniFi reports STP state flapping and the uplink keeps dropping. Is there a network loop?
  420. UniFi SD-WAN Mesh will not connect two sites using the same subnet. What should I plan?
  421. UniFi Switch Has No Power, Briefly Flashes or Does Not Power a PoE Device
  422. UniFi VPN connects on mobile data but cannot reach my NAS from hotel or home Wi-Fi. Why?
  423. UniFi Wi-Fi connects but shows 169.254 or cannot obtain an IP address. What should I check?
  424. Universal Search is using a lot of Synology CPU. How do I check whether indexing is responsible?
  425. Upgrading to Windows 10 with ESET Endpoint Products (9.x – 10.x)
  426. Uploading Your 360 Video Capture - Desktop Sync App
  427. View License Expiration Date for Windows ESET Home Product (15.x–16.x)
  428. Virtualization Station: How to use Virtualization Station?
  429. Virtualization Station: Modify and Change Remote Desktop Listening Port
  430. Virtualization Station: Networking modes of Virtualization Station
  431. Virtualization Station: Virtual OS with USB support for CardPresso Dongle, HiTi and Zebra Card Printer.
  432. Virtualization: Configuring iSCSI port binding with multiple NICs in one vSwitch for VMware ESXi 5.x and 6.0.x
  433. Virtualization: Considerations for using software iSCSI port binding in ESX/ESXi (2038869)
  434. Virtualization: How to use iSCSI Targets on Mac computers?
  435. Virtualization: How to Use iSCSI Targets on VMware ESXi Server with Multipath Support?
  436. Virtualization: How to Use Port Binding to Configure Multipathing on VMware for Synology NAS?
  437. Warranty & RMA Support by Brand in Singapore
  438. WD: My Cloud RAID Migration or Roaming Guide to A New Enclosure
  439. Web Server & Applications: How do I reset or change a root password for MySQL?
  440. What is CardDesiree CS Application Default ID and Password?
  441. What should I check before rebuilding a degraded WD My Book Duo?
  442. What Should I do if “Card Jam" error occurs to my CS-200e?
  443. Where are my Antigravity A1 recordings, and why are goggles clips different from drone footage?
  444. Where can I set paper size? What is the difference between 2up and split function in the P510 series and P720L driver?
  445. White Paper: Synology High Availability (SHA)
  446. White Paper: Synology QuickConnect
  447. Why are copies to my SanDisk memory card much slower than the speed on its label?
  448. Why are HiTi P525L prints cropped, skewed or showing a white edge?
  449. Why are my Tapo camera's SD-card recordings missing or full of gaps when live view works?
  450. Why are photos missing or showing blank thumbnails in Synology Photos?
  451. Why are photos or videos missing from QuMagie even though they exist in File Station?
  452. Why are port forwarding, DHCP and parental-control options missing from my Deco app?
  453. Why are there thin white lines through cards printed by my Zebra ZC300?
  454. Why are UniFi Protect recordings missing, shorter than expected, or showing 'Video not found'?
  455. Why can a shared Tapo user see live view but not recordings or camera settings?
  456. Why can I not add my existing Surveillance Station camera licence to a replacement NAS?
  457. Why can I not delete a file or shared folder protected by Synology WriteOnce?
  458. Why can I not reach my Ablerex CY504B SNMP card on the network?
  459. Why can I not restore an AOMEI incremental backup after moving or deleting older image files?
  460. Why can I open UniFi remotely, but my NAS VPN or port-forwarded service fails behind CGNAT?
  461. Why can I see Synology Drive files but not open them when I am offline?
  462. Why can I sign into ASUSTOR ADM but get Access Denied on a Windows shared folder?
  463. Why can I store a PS5 game on my Seagate USB drive but not play it from there?
  464. Why can I use my printer or smart device on its own VLAN, but cannot find it from another UniFi network?
  465. Why can I watch a Surveillance Station camera live but not find the expected recordings?
  466. Why can my Mac read my WD drive but not save new files to it?
  467. Why can my Mercusys USB adapter see 2.4 GHz Wi-Fi but not the 5 GHz network?
  468. Why can Qsirch not find a new file that I can open on the NAS?
  469. Why can Windows 11 24H2 no longer open my Synology shared folders?
  470. Why can Windows use only about 2 TB of my larger Seagate hard drive?
  471. Why did my Synology storage pool grow but my volume stay the same size?
  472. Why do devices overheat inside my Tough rack or wall cabinet?
  473. Why do I always get “install driver fail” message, or sometimes installation program simply doesn’t start?
  474. Why do my D-Link smart-switch settings disappear after a restart?
  475. Why do my H.265 cameras still record but show a black screen or unsupported-format message on one computer?
  476. Why do Seagate SMART raw counters look very high even when the drive passes its test?
  477. Why do vertical lines or dots appear in scans from my Ricoh fi scanner?
  478. Why does a 4 TB WD drive show only about 3.63 TB in Windows?
  479. Why does a Surveillance Station camera keep disconnecting while the NAS remains online?
  480. Why does deleting a Synology Hyper Backup version free less space than expected?
  481. Why does Dropbox authorisation fail in HBS 3 even after trying another browser?
  482. Why does Insta360 Studio say the LRV master file is missing or fail to import my INSV video?
  483. Why does Insta360 X5 underwater footage have visible seams even though the camera is waterproof?
  484. Why does my Antigravity A1 firmware update fail or still show a component update?
  485. Why does my AOMEI Backupper NAS backup fail with a username, password or access-denied error?
  486. Why does my Archer AX73 show Wi-Fi connected but no internet or an orange Internet light?
  487. Why does my Container Manager app stop with permission denied for a mapped folder?
  488. Why does my Deco still use Wi-Fi backhaul after I connect an Ethernet cable, or go red when I wire the units?
  489. Why does my Eaton desktop UPS alarm or switch off when the laser printer starts printing?
  490. Why does my Eaton UPS run for much less time than expected during a power cut?
  491. Why does my Foscam B4 live view stop after about five minutes, and can it record 24/7?
  492. Why does my HiTi P525L print a white vertical line or scratch on every photo?
  493. Why does my HiTi P525L show Ribbon Missing after I install a new ribbon?
  494. Why does my iPhone appear as a new UniFi device or miss its fixed IP reservation?
  495. Why does my Jabra Engage 65 not appear in my computer's Bluetooth list?
  496. Why does my NAS or PC not detect the Eaton UPS over USB?
  497. Why does my Omada gateway fail adoption after I change its LAN subnet?
  498. Why does my Omada guest Wi-Fi connect without opening the portal login page?
  499. Why does my phone or laptop disconnect when I walk between UniFi access points?
  500. Why does my SanDisk card say a file is too large when there is enough free space?
  501. Why does my SanDisk card show less capacity in Windows than the number on the label?
  502. Why does my Surface stop charging at 80% or 50%?
  503. Why does my Tapo camera record motion but send no phone notification, or only alert when I open the app?
  504. Why does my UniFi access point show FE or a 100 Mbps uplink, with Wi-Fi stuck around 90 Mbps?
  505. Why does my WD drive reject a large file even though it has enough free space?
  506. Why does my WD external drive keep disconnecting during file transfers?
  507. Why does my WD Ultrastar SAS hard drive not work in a SATA PC or USB dock?
  508. Why does Qfile Pro stop uploading photos when my phone locks or the app is in the background?
  509. Why does Qsync skip particular files even though other files synchronise?
  510. Why does QVPN Client connect but show Limited access or no NAS applications?
  511. Why does QVR Pro stop recording when storage is full after an unexpected shutdown?
  512. Why does Seagate Toolkit not offer Backup or Secure features for my external drive?
  513. Why does Secure SignIn fail to connect after I scan the Approve sign-in QR code?
  514. Why does Synology Active Backup for Business show my PC as offline when it is switched on?
  515. Why does Synology Drive keep creating conflict copies of my documents?
  516. Why does Synology Drive say up to date when some files are missing?
  517. Why does Synology Photos stop backing up when my phone screen locks?
  518. Why does the Deco app show a satellite offline when devices still have working internet?
  519. Why does the network collapse when I connect a second cable to my D-Link switch?
  520. Why does the ribbon keep breaking or jamming in my Zebra ZC300 card printer?
  521. Why does UniFi Protect live view buffer or show a black screen when the cameras are still recording?
  522. Why does UniFi report a duplicate IP address or an unexpected DHCP server?
  523. Why does WD Drive Utilities say “Attach a supported WD drive” when Windows can see my disk?
  524. Why has remote access stopped working on my older WD My Cloud OS 3?
  525. Why is a person missing from the People album in Synology Photos?
  526. Why is Delete unavailable for an immutable Synology snapshot?
  527. Why is Hyper Backup skipping backups with a timeout waiting for integrity check message?
  528. Why is my Ablerex UPS runtime short even when the battery shows full?
  529. Why is my Archer AX73 wired connection stuck near 100 Mbps on a faster internet plan?
  530. Why is my ASUSTOR NAS still full after I delete large files?
  531. Why is my Cloud Gateway Fiber internet speed lower than my fibre plan, even when the dashboard speed test looks good?
  532. Why is my Eaton 5E Gen2 UPS beeping, and when should I shut down?
  533. Why is my existing QVR Pro or QVR Elite licence not appearing in QVR Surveillance?
  534. Why is my external monitor not detected through a Surface USB-C port or Dock?
  535. Why is my HBS 3 backup a .qdff folder when QuDedup is disabled, and how do I restore it?
  536. Why is my Mercusys MS105G or MS108G connection limited to 100 Mbps?
  537. Why is my Synology volume still full after I delete files?
  538. Why is my Tapo C200, C210, C220 or C225 offline, or only viewable on home Wi-Fi?
  539. Why is my TL-WA855RE slow even when my phone shows a strong Wi-Fi signal?
  540. Why is my UniFi 6 GHz Wi-Fi network missing from my phone or laptop?
  541. Why is my UniFi Protect camera clear by day but foggy or washed out at night?
  542. Why is my Zebra ZC300 card design cropped or off-centre?
  543. Why is Synology QuickConnect slow when my local NAS connection is fast?
  544. Why is the Ethernet light off or intermittent on my Mercusys desktop switch?
  545. Why is the invisible selfie stick still visible in my Insta360 X5 footage?
  546. Why is the time on my TP-Link VIGI camera or NVR recording wrong?
  547. Why is the web shortcut missing after migrating a container to Container Station 3?
  548. Why there is always this error message when I install the driver?
  549. Why will an Ultrastar SATA drive not spin up in my desktop or enclosure?
  550. Why will my 19-inch server not fit a Tough wall cabinet?
  551. Why will my older smart-home or IoT device not join Wi-Fi after moving to a UniFi U7 access point?
  552. Why will my two Jabra Speak 750 speakerphones not link, or reconnect after power-off?
  553. Why Your NAS Doesn't Power On or Boot?
  554. Windows 11 says “Check the spelling of the name” for my QNAP share, but older PCs still connect. What should I check?
  555. Windows asks me to format a SanDisk card, but I need the files. What should I do?
  556. Windows does not recognise my Mercusys USB Wi-Fi adapter. How do I check its driver?
  557. Windows error 1219 appears when I map a second Synology share. How can I reconnect?
  558. Zebra Setup Utility: How to Reset Printer to Factory Defaults
  559. Zebra ZC300 shows 5002 incompatible ribbon or 5008 authentication failed. What is the difference?
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