How do I find a USB device's VID and PID before checking Synology compatibility?

Applies to: USB identification in DSM, Windows, macOS and Linux. Finding an identifier does not install a driver or add device support.

Work through these checks

1. Record the actual device. Keep the model, regional variant and hardware revision from its label. Devices sold under the same name can use different chipsets.
2. Check Windows Hardware IDs. Open Device Manager, find the actual USB device, open Properties > Details and select Hardware Ids. Record the VID_ and PID_ values. Check the device entry rather than an unrelated upstream hub.
3. Check macOS or Linux. On macOS, open System Information and inspect Hardware > USB for Vendor ID and Product ID. On Linux, the read-only lsusb listing can identify the vendor:product pair. Keep values associated with the correct connected device.
4. Use DSM information where available. For supported interfaces that display the device, inspect Control Panel > Info Center > General > External Devices. The retained DSM 6 screenshot is a legacy example, not a promise that the same USB class is supported in current DSM.
5. Check the exact compatibility scope. Compare the identifiers, NAS/router model, software and device revision with current manufacturer support. If a device is no longer supported, a matching VID/PID does not override that limitation.

Confirm the result

The recorded identifier belongs to the intended device and the compatibility check matches its actual revision and host. Keep unsupported cases marked unconfirmed.

If you need help

Include these details in your ticket: Synology model/software, device model/revision, VID/PID and whether the host detects it. Do not include unrelated device inventories.

Updated 261110