Call Center: Foscam International Call Center Contact Information

For a Foscam product supplied by ACE, Submit Ticket with the exact model and fault details. Our Support Specialist will confirm the appropriate diagnosis and service route for your unit.

1. Prepare the model, hardware version if shown, firmware/app version and ACE invoice or order reference.
2. Describe what is failing and when it started. Include the power indication, connection method and any error message, plus safe checks already attempted.
3. Attach a clear fault photo or a short authorised sample if useful. Conceal camera passwords, QR codes, serial numbers and private footage from public screenshots.
4. Wait for our Support Specialist’s instructions before returning or shipping equipment. A support ticket does not itself authorise a walk-in or replacement.

For a warranty enquiry, start with Check ACE Warranty, then submit the purchase evidence for review. Use the ACE RMA topic only when directed, quoting the existing ticket number.

Contact ACE

ACE Peripherals Pte Ltd
3005 Ubi Avenue 3 #01-88, Singapore 408861
Telephone: +65 6100 7000

Free Support: Monday to Friday, 10am to 5pm, excluding public holidays.
Office: Monday to Friday, 9am to 7pm.
Premium Support: 24/7 with an active agreement; response within 4–8 business hours.
RMA visits: Confirm by ticket before travelling. Last check-in: 5pm.

Submit Ticket

Updated 261105