Frequently Asked Question
QNAP NetBak Replicator for Windows: How do I back up, restore and distinguish HDP PC Agent?
QUICK ANSWER
Identify which backup application created the data before changing jobs. NetBak Replicator's file/folder workflow is different from the newer PC/system backup workflow now called HDP PC Agent.
Applies to: Existing NetBak Replicator installations and supported QNAP Windows PC/server backup products. Exact model, OS and server-application requirements must be checked.
Work through these checks
- Identify the installed product. Record the Windows utility and NAS application/version. QNAP has renamed NetBak PC Agent to HDP PC Agent; this does not make every older NetBak Replicator job the same archive format.
- Check the destination and account. Confirm the intended NAS/shared folder and the account's required permissions. Use a dedicated authorised backup destination and preserve the existing job configuration.
- Review backup scope and schedule. In the actual installed product, check source folders, exclusions, destination and timing. For an older Replicator job, use its matching backup/restore workflow rather than applying a different agent's menus.
- Make and inspect a small backup. Use non-sensitive test files, run the selected job and confirm the result/log. A job status alone does not establish that the required files were included.
- Test restoration to a separate folder. Recover a sample through the application that supports the archive and open it. Preserve the original backup while confirming a replacement workflow.
- Assess a migration separately. If moving to HDP PC Agent/HDP for PC/VM, check NAS and Windows support and plan the new protection job. Keep the older archive and restore method until the new backup and recovery have been verified.
Confirm the result
The required test files are included and can be restored through the correct application. Record backup completion and successful restoration separately.
Before going further: Do not overwrite the only existing archive, assume file backup is a complete bare-metal recovery plan or retire the old utility before testing its replacement.
If you need help
Include these details in your ticket: Windows/NAS models and versions, exact utility/server application, backup type and the sample-restore outcome without private file content.
Related guidance: How do I reconnect HBS 3 to an existing backup after replacing or resetting a QNAP NAS?
Updated 261110