Frequently Asked Question
QuMagie shows my photos but no new People matches. How do I check face recognition?
QUICK ANSWER
Photo visibility and face recognition are separate stages. Check whether the NAS supports QNAP AI Core and whether its recognition engine is installed and running before rebuilding albums.
Applies to: QuMagie on QNAP NAS with a supported AI engine. QuMagie mobile AI Assistant is a separate feature.
Work through these checks
- Separate missing files from missing faces. Confirm an affected photo opens in the gallery. If the photo itself is absent, check the content-source/indexing guide first.
- Check model and package support. Verify QNAP AI Core support for the exact NAS and installed package versions. QNAP documents that its AI Core features are not supported on 32-bit ARM NAS models.
- Inspect recognition status. Depending on the installed interface, review QuMagie Settings > QNAP AI Core or Multimedia Console > AI Engines. Check whether facial recognition is paused, processing or complete.
- Test a small clear example. Use a clear front-facing photo and allow processing time. Review hidden-person or incorrect-tag settings before resetting a large library.
Confirm the result
A supported, running engine processes the small test and the expected face can be reviewed. Record remaining accuracy problems separately.
Before going further: Do not delete albums, recognition data or original photos to imitate a forum workaround. Back up metadata and seek model/version-specific advice before a rebuild.
If you need help
Include these details in your ticket: NAS model/architecture, QuMagie and AI Core versions, engine status and anonymised example characteristics.
Related guidance: Why are photos or videos missing from QuMagie even though they exist in File Station?
Updated 261110