QNAP

QNAP

QNAP NAS support for QTS and QuTS hero storage, snapshots, iSCSI and SSD cache. Find HBS backup, Qsync, QVR surveillance and app troubleshooting, with model and firmware checks.

Frequently Asked Questions

  1. General: Not able to access to QNAP Turbo NAS  
  2. A QNAP container runs until I map its data folder, then shows Permission denied. Why?  
  3. Application: How to submit Support Request to QNAP?  
  4. Application: How to use Container Station?  
  5. Backup: Create, manage and revert to snapshots on QNAP Turbo NAS  
  6. Backup: Creating an External Backup Job  
  7. Backup: How to Configure Time Machine Back Up - Mac?  
  8. Backup: How to use Hybrid Backup Sync to backup/restore/synchronize your files on a QNAP NAS  
  9. Can I change the client-side encryption password on an existing HBS 3 backup job?  
  10. Can I move all my old QNAP drives into a newer NAS and keep the data?  
  11. Container Station says a port is already in use. Which port should I change?  
  12. File Access: How do I use Qsync to backup my PC folder? (For Windows users)  
  13. File Access: How do I use Qsync to synchronize files on my computers and NAS? (For Windows users)  
  14. File Access: How to use File Station to manage files on a QNAP NAS?  
  15. File Access: How to Use OCR Converter to Recognize and Extract Text from Images?  
  16. File access: Mapping a Shared Folder to a Windows Computer  
  17. File Sharing: Why my File Station’s “Show files and folders of my PC” does not work?  
  18. General: Accessing your QNAP NAS with myQNAPcloud Service  
  19. General: Does TS-x51/x53's HDMI output support HDMI 1.4 for 4K TV?  
  20. General: How do I reset the administrator password of my NAS?  
  21. General: How to fix if my Windows cannot access NAS shared folder?  
  22. General: How to reset your QNAP NAS?  
  23. General: How to retrieve QNAP Diagnostic Log?  
  24. General: How to retrieve QNAP System Log?  
  25. General: NAS User Manual  
  26. General: QNAP NAS Installation  
  27. General: QNAP SSD Cache White Paper  
  28. General: Rack Kit Installation Guide for 1U NAS Servers  
  29. General: What Is The Port Number Used By QNAP NAS?  
  30. General: Why does my NAS system log report that the “File system is not clean”?  
  31. Guide : QNAP NAS Workshop  
  32. Guide: QNAP Administrator Training  
  33. HBS 3 connects to the remote QNAP but an RTRR backup never finishes. What should I check?  
  34. How do I reconnect HBS 3 to an existing backup after replacing or resetting a QNAP NAS?  
  35. How do I regain local NAS access when QuFirewall blocks my computer?  
  36. How do I set up a supported QNAP QVPN server and verify remote access?  
  37. How do I set up Qsync on a Mac and verify the correct folders are synchronising?  
  38. Management: How to use push service?  
  39. Miscellaneous: How to use the Helpdesk app to solve issues and provide feedback  
  40. Multimedia Management couldn't add in new folder path as "Media Folder"  
  41. Multimedia: How do I install Twonky in Ubuntu using Linux Station?  
  42. Multimedia: How to install Ubuntu on Linux Station and launch software in Ubuntu Software Center?  
  43. Multimedia: How to manage videos with Video Station?  
  44. Multimedia: How to transcode videos to formats suitable for other devices?  
  45. Multimedia: Which video formats support hardware acceleration?  
  46. Multimedia: Why does it say ''VLC media player is not installed'' when I play the video in Google Chrome?  
  47. My encrypted QNAP volume is locked after a restart. Will resetting the admin password unlock it?  
  48. My QNAP volume is Read/Delete even though it shows free space. What should I check?  
  49. My QNAP works on the LAN but cannot reach the internet or cloud backup. Is the default gateway wrong?  
  50. Network & Security: How to use myQNAPcloud (QID) to remotely manage a NAS?  
  51. Network: Does my NAS support QNAP Network & Virtual Switch?  
  52. Network: How to configure to static IP address?  
  53. Network: How to set up and use QVPN 2.0 ?  
  54. Network: Set up OpenVPN on Mac  
  55. Network: Set up OpenVPN on Windows  
  56. Qfinder Pro cannot find my QNAP NAS. How do I discover or add it safely?  
  57. QNAP App Center reports an invalid or expired digital signature. Should I allow the installation?  
  58. QNAP NAS password: change a user password or recover admin access  
  59. QNAP NetBak Replicator for Windows: How do I back up, restore and distinguish HDP PC Agent?  
  60. QNAP reports RAID Group Not Active. Should I replace a disk or initialise the NAS?  
  61. QNAP: How Do You Set Up a Secure Volume with Encryption?  
  62. Quickbook: Not Able to Access the Q Drive (Quickbook Database)  
  63. QuMagie shows my photos but no new People matches. How do I check face recognition?  
  64. QuTS hero disabled an app to free system memory. Does this mean the RAM has failed?  
  65. Security: How to enhance account security using 2-step verification?  
  66. Singapore ISP DNS servers: Singtel, StarHub, M1 and ViewQwest  
  67. Storage: Hot-swapping the hard drives when the RAID degraded  
  68. Storage: How to Change the RAID type of a RAID group?  
  69. Storage: How to create and use the iSCSI target service on a QNAP Turbo NAS?  
  70. Storage: How to Expand Capacity by Adding a Drive?  
  71. Storage: How to increase QNAP Storage Raid rebuild speed?  
  72. Storage: How to re-build multiple volumes to use snapshots after upgrading to QTS 4.2.0?  
  73. Storage: QNAP Storage Performance Best Practice  
  74. Storage: QNAP Turbo NAS Choose a RAID Type  
  75. Storage: Which models can support SSD caching and how much memory is needed?  
  76. Surveillance Station 5.0: How many camera licenses / free channels do my NAS have?  
  77. Surveillance Station 5.0: How to add your camera which is not listed in the selection?  
  78. Swapping Hard Drive Bay Placement in QNAP NAS  
  79. System Setting : Security  
  80. System Setting : System Log  
  81. Time Machine says the QNAP backup is already in use. Should I delete the sparsebundle?  
  82. Virtualization Station: How to access QNAP Virtual Machine using Remote Desktop Connection  
  83. Virtualization Station: How to use Virtualization Station?  
  84. Virtualization Station: Modify and Change Remote Desktop Listening Port  
  85. Virtualization Station: Networking modes of Virtualization Station  
  86. Virtualization Station: Virtual OS with USB support for CardPresso Dongle, HiTi and Zebra Card Printer.  
  87. Web Server & Applications: How do I reset or change a root password for MySQL?  
  88. Why are photos or videos missing from QuMagie even though they exist in File Station?  
  89. Why can Qsirch not find a new file that I can open on the NAS?  
  90. Why does Dropbox authorisation fail in HBS 3 even after trying another browser?  
  91. Why does Qfile Pro stop uploading photos when my phone locks or the app is in the background?  
  92. Why does Qsync skip particular files even though other files synchronise?  
  93. Why does QVPN Client connect but show Limited access or no NAS applications?  
  94. Why does QVR Pro stop recording when storage is full after an unexpected shutdown?  
  95. Why is my existing QVR Pro or QVR Elite licence not appearing in QVR Surveillance?  
  96. Why is my HBS 3 backup a .qdff folder when QuDedup is disabled, and how do I restore it?  
  97. Why is the web shortcut missing after migrating a container to Container Station 3?  
  98. Why Your NAS Doesn't Power On or Boot?  
  99. Windows 11 says “Check the spelling of the name” for my QNAP share, but older PCs still connect. What should I check?  
Help Topics
ACE Support

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