Frequently Asked Question
General: How to reset your QNAP NAS?
Please press the reset button for 3 seconds, then a beep sound will be heard. The following settings will be reset to default:
Please check the following for more detail: the relevant support resource (ask our Support Specialist)
- System administration password: admin.
- TCP/IP configuration: Obtain IP address settings automatically via DHCP.
- TCP/IP configuration: Disable Jumbo Frame.
- TCP/IP configuration: If port trunking is enabled (dual LAN models only), the port trunking mode will be reset to "Active Backup (Failover)".
- System port: 8080 (system service port).
- Security level: Low (Allow all connections).
- LCD panel password: (blank); This feature is only provided by the NAS models with LCD panels. Please visit the relevant support resource (ask our Support Specialist) for details.
- VLAN will be disabled.
- Service binding: All NAS services run on all available network interfaces.
Please check the following for more detail: the relevant support resource (ask our Support Specialist)
Updated 170628
On this page
Share
Copy or share this guide.
Worth your time
- How do I set up a supported QNAP QVPN server and verify remote access?
- QNAP App Center reports an invalid or expired digital signature. Should I allow the installation?
- Qfinder Pro cannot find my QNAP NAS. How do I discover or add it safely?
- Windows 11 says “Check the spelling of the name” for my QNAP share, but older PCs still connect. What should I check?
- QuMagie shows my photos but no new People matches. How do I check face recognition?
- Can I change the client-side encryption password on an existing HBS 3 backup job?
- QNAP NetBak Replicator for Windows: How do I back up, restore and distinguish HDP PC Agent?
- How do I set up Qsync on a Mac and verify the correct folders are synchronising?
- QNAP NAS password: change a user password or recover admin access
- Singapore ISP DNS servers: Singtel, StarHub, M1 and ViewQwest
- QuTS hero disabled an app to free system memory. Does this mean the RAM has failed?
- My encrypted QNAP volume is locked after a restart. Will resetting the admin password unlock it?
- How do I reconnect HBS 3 to an existing backup after replacing or resetting a QNAP NAS?
- HBS 3 connects to the remote QNAP but an RTRR backup never finishes. What should I check?
- Why does Qfile Pro stop uploading photos when my phone locks or the app is in the background?
- Time Machine says the QNAP backup is already in use. Should I delete the sparsebundle?
- Container Station says a port is already in use. Which port should I change?
- A QNAP container runs until I map its data folder, then shows Permission denied. Why?
- My QNAP works on the LAN but cannot reach the internet or cloud backup. Is the default gateway wrong?
- My QNAP volume is Read/Delete even though it shows free space. What should I check?
- QNAP reports RAID Group Not Active. Should I replace a disk or initialise the NAS?
- Can I move all my old QNAP drives into a newer NAS and keep the data?
- Why can Qsirch not find a new file that I can open on the NAS?
- How do I regain local NAS access when QuFirewall blocks my computer?
- Why are photos or videos missing from QuMagie even though they exist in File Station?
- Why is the web shortcut missing after migrating a container to Container Station 3?
- Why is my existing QVR Pro or QVR Elite licence not appearing in QVR Surveillance?
- Why does QVR Pro stop recording when storage is full after an unexpected shutdown?
- Why does QVPN Client connect but show Limited access or no NAS applications?
- Why is my HBS 3 backup a .qdff folder when QuDedup is disabled, and how do I restore it?
- Why does Dropbox authorisation fail in HBS 3 even after trying another browser?
- Why does Qsync skip particular files even though other files synchronise?
- Why Your NAS Doesn't Power On or Boot?
- Swapping Hard Drive Bay Placement in QNAP NAS
- General: What Is The Port Number Used By QNAP NAS?
- System Setting : System Log
- System Setting : Security
- Quickbook: Not Able to Access the Q Drive (Quickbook Database)
- File Access: How to Use OCR Converter to Recognize and Extract Text from Images?
- Virtualization Station: How to access QNAP Virtual Machine using Remote Desktop Connection
- Backup: How to use Hybrid Backup Sync to backup/restore/synchronize your files on a QNAP NAS
- Guide: QNAP Administrator Training
- Network & Security: How to use myQNAPcloud (QID) to remotely manage a NAS?
- General: How to retrieve QNAP System Log?
- Guide : QNAP NAS Workshop
- Backup: Creating an External Backup Job
- File access: Mapping a Shared Folder to a Windows Computer
- General: Why does my NAS system log report that the “File system is not clean”?
- Network: How to set up and use QVPN 2.0 ?
- Storage: How to Expand Capacity by Adding a Drive?
- Storage: How to Change the RAID type of a RAID group?
- General: How do I reset the administrator password of my NAS?
- QNAP: How Do You Set Up a Secure Volume with Encryption?
- Management: How to use push service?
- Network: How to configure to static IP address?
- Multimedia: How to manage videos with Video Station?
- Multimedia: How do I install Twonky in Ubuntu using Linux Station?
- Multimedia: How to install Ubuntu on Linux Station and launch software in Ubuntu Software Center?
- Network: Set up OpenVPN on Windows
- Network: Set up OpenVPN on Mac
- General: Not able to access to QNAP Turbo NAS
- Storage: Hot-swapping the hard drives when the RAID degraded
- Miscellaneous: How to use the Helpdesk app to solve issues and provide feedback
- File Access: How do I use Qsync to backup my PC folder? (For Windows users)
- Storage: QNAP Turbo NAS Choose a RAID Type
- Virtualization Station: Virtual OS with USB support for CardPresso Dongle, HiTi and Zebra Card Printer.
- Application: How to use Container Station?
- Application: How to submit Support Request to QNAP?
- Virtualization Station: How to use Virtualization Station?
- General: QNAP NAS Installation
- Backup: Create, manage and revert to snapshots on QNAP Turbo NAS
- General: Rack Kit Installation Guide for 1U NAS Servers
- File Sharing: Why my File Station’s “Show files and folders of my PC” does not work?
- General: How to retrieve QNAP Diagnostic Log?
- Network: Does my NAS support QNAP Network & Virtual Switch?
- General: How to fix if my Windows cannot access NAS shared folder?
- File Access: How to use File Station to manage files on a QNAP NAS?
- Virtualization Station: Networking modes of Virtualization Station
- Storage: How to increase QNAP Storage Raid rebuild speed?
- Storage: QNAP Storage Performance Best Practice
- Multimedia: How to transcode videos to formats suitable for other devices?
- General: QNAP SSD Cache White Paper
- Backup: How to Configure Time Machine Back Up - Mac?
- Multimedia Management couldn't add in new folder path as "Media Folder"
- Security: How to enhance account security using 2-step verification?
- General: Accessing your QNAP NAS with myQNAPcloud Service
- Multimedia: Which video formats support hardware acceleration?
- File Access: How do I use Qsync to synchronize files on my computers and NAS? (For Windows users)
- General: NAS User Manual
- Surveillance Station 5.0: How many camera licenses / free channels do my NAS have?
- Virtualization Station: Modify and Change Remote Desktop Listening Port
- Storage: Which models can support SSD caching and how much memory is needed?
- General: Does TS-x51/x53's HDMI output support HDMI 1.4 for 4K TV?
- Multimedia: Why does it say ''VLC media player is not installed'' when I play the video in Google Chrome?
- Web Server & Applications: How do I reset or change a root password for MySQL?
- Surveillance Station 5.0: How to add your camera which is not listed in the selection?
- Storage: How to create and use the iSCSI target service on a QNAP Turbo NAS?
- Storage: How to re-build multiple volumes to use snapshots after upgrading to QTS 4.2.0?